We understand that sometimes things don’t always go according to plan, so we have made this Refund Policy to help you!
As a Client
- Client only can help their customers to make the refund via Roll Call Asia .
- Once merchant accepted the refund request, please inform Roll Call Asia with the correct transaction to perform “refund”.
As a End User
- If refund is required, user(s) are required to be in contact with client and explain the need of the refund.
- Once client has accepted the refund, the merchant will need to update Roll Call Asia which will then facilitate credit back to buyer via the payment option they made the payment of the item.
- The buyer can contact the client via the email or phone number available at the web app.
- The refund process may take approximately 14 working days upon approval.